These are the terms and conditions on which Casa Mediterra Ltd ("we", "us", or "our") supplies alcoholic and non-alcoholic products via our website casamediterra.co.uk.
Please read these terms carefully before placing your order. They explain who we are, how we provide products to you, your rights, and what to do if there is a problem. By placing an order, you agree to be bound by these terms.
Casa Mediterra Ltd is a company registered in England and Wales under company number 16527531. Our registered address is:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Email: info@casamediterra.co.uk
You must be at least 18 years old to purchase alcoholic products from Casa Mediterra. By placing an order, you confirm that:
You are of legal drinking age in your country of residence and the destination country.
You are not purchasing alcohol for anyone under the age of 18.
We reserve the right to cancel any order if we believe these conditions are not met.
Images and Packaging: Product images are for illustrative purposes only. Actual packaging may vary depending on the supplier.
Tasting Notes: Provided for guidance only, as taste is subjective.
Measurements: Product dimensions and volumes are approximate and may vary within industry-standard tolerances.
Your order is only confirmed once we send a Dispatch Confirmation Email. Until then, we reserve the right to reject any order.
If we cannot fulfil your order, we will notify you and issue a full refund.
If a product is listed as available for pre-order:
We will aim to dispatch it by the indicated date, but this is not guaranteed.
You may cancel any time before dispatch for a full refund.
Full payment is taken at the time of order.
UK Delivery: For detailed information on delivery times, costs, and available services, please refer to our Shipping Policy Page.
Deliveries containing alcohol require the recipient to be 18 years or older. Couriers may request valid photo ID upon delivery. If age cannot be verified, delivery will not be completed and the order may be refunded minus delivery costs.
Ownership & Risk: You own the products once full payment is received. Risk passes to you upon delivery.
Prices are listed in GBP and include VAT (where applicable).
Delivery charges are additional unless otherwise stated.
We reserve the right to correct pricing errors before accepting an order.
We accept payment by major debit/credit cards and bank transfer. Orders over £250 may require bank transfer.
For detailed information about order cancellations, returns, and refund eligibility, please refer to our "Refunds, Returns & Cancellations Policy" page.
If your product is faulty or not as described:
Contact us within 14 days of receipt.
We will offer a replacement, refund, or partial refund as appropriate.
We will cover the cost of return shipping in such cases.
We reserve the right to:
Carry out age verification using third-party databases.
Refuse or cancel orders if fraudulent or suspicious activity is detected.
We are not liable for:
Any business loss, loss of profit, or indirect damages.
Delays or failures beyond our reasonable control (e.g. customs delays, courier strikes).
Nothing in these terms limits our liability for death, personal injury caused by negligence, or breach of your statutory rights.
Our total liability for any loss or damage arising from your order shall not exceed the total price of the products purchased.
Your personal data is handled in accordance with our Privacy Policy. We do not sell or share your information except as necessary to process your order or as required by law.
These terms are governed by the laws of England and Wales. You may bring legal proceedings in English or Welsh courts. If you live in Scotland or Northern Ireland, you may also bring proceedings in those jurisdictions.
We may update these terms and conditions from time to time to reflect changes in the law, regulatory requirements, or our business operations. The latest version will always be available on our website and will apply to all future orders placed after the date of publication.
